Frequently asked question: What is the pipeline, physically? - maintaining the Service Portfolio). As described in the ITIL V3 Service Strategy book and Service Design book, Service Portfolio Management … Change Proposals are typically created in Service Portfolio Management and then transferred to. ITIL/ISO 20000 Service Portfolio Management, Define the purpose, scope, principles, and activities of the Service Portfolio Management process. The following challenges can be encountered by service portfolio management: A lack of access to information which is required for business. This page was last edited on 28 June 2020, at 13:18. It assesses the Service Portfolio at regular intervals to ensure that the service provider is offering economically viable & aligned with the organization’s Service Strategy. Service Charters are passed to Service Design to initiate the detailed design of the new or changed service. |
For full functionality of this site it is necessary to enable JavaScript. It also represents the commitment and investment made by service provider across all customers and market spaces. To provide an information base for a service catalog through the service portfolio. Overall the service portfolio management ensures enterprises take correct decisions in the form of investment, justifying the business case, and having a clear understanding or expected ROI. Review platform features & packaging to decide what best meets your needs. June 24, 2014. The organization is provided with an insight into the difference that the IT service would create and the impact it would have on the business. It leads to an increase in the ability of the company to cater to the end users. Service Catalogue is the only part of the Service Portfolio which is published to the customers. Since new services are usually created through some project management methodology and/or tool, that’s usually all you need. Absence of formal project management or change management. As represented by the above diagram, the service catalogue consists of the services which are currently in use. Due to security reasons, they may even decide to create customer-specific separate catalogs. Before learning about ITIL Service Portfolio Management, we need to learn what a service portfolio is. A service portfolio which is focused only on the service provider’s aspect of its services. CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University. I Have MBA(IS), ITIL, PRINCE2, CCNA, CCNP, MCSA, MS Hyper-V Certifications, and Trained in PMP, CCIE. To review each service under the Continual Service Improvement Process. Sub-Processes Would love your thoughts, please comment. In simple words, ITIL Service Portfolio Management is the process of tracking, indexing & maintaining a list of all the customer-oriented services offered to can be offered by a service provider to meet the customer needs (i.e. The IT Steering Group (ISG) sets the direction and strategy for IT Services. › It is a database of all the current service offerings by a service provider, which are readily available for deployment. Drago Topalovic
Basics first – service portfolio consists of three parts: In the mid-section of the diagram are the functional parts of the ITIL lifecycle represented by circles. It is a database or structured document listing all services that are under planning or in the development phase but are not yet available to customers. You can download a free sample of the Service Portfolio Management process. Each service in the service portfolio along with the level of investment associated with it needs to be approved. This group includes members from senior management of the business and IT. The purpose of Change Proposals is to communicate a proposed major Change and assess its risk, impact and feasibility before design activities begin. During the analyzing phase, the services which are required for the service provider to achieve its strategy are identified.