Beaverton, Oregon. Road Scholar, the not-for-profit leader in educational travel since 1975, offers 6,500 educational tours in all 50 states and 150 countries. Please email us at contact@roadscholar.org with your information, so we can investigate further. Sincerely, Road Scholar. She had the foresight to buy their "Trip Insurance" but found out when applying for a refund, that they made her fill out a 5-page explanation as to why she decided against the tour. I can't find a negative to mention. Never, never, never. Great trip. We would like to discuss your experience further so we can improve our future programs. Best, Your Friends at Road Scholar. They ask a premium price and deliver poor quality. Insurance companies do not pay out for pandemics so once we got everyone home, we prorated missed program days and offered you and other participants whose programs were cut short by world events, a voucher to compensate for time missed. I love hiking the tundra, learning from experts. Because that cruise is the middle one of 3 RS trips we are taking in Europe, you can understand our concern about whether this trip will be cancelled. Road Scholar cancelled our trip, but refused to pay for our airline tickets, even though we had "cancel for any reason" Insurance. We could walk to find a soda machine which sold water for $1.50 or get our water from the bathroom sink. Within 2 weeks I called to cancel. It was amazing and we can't wait to book our next trip! This is not a "normal" experience and I have taken around 14 trips. They did cut all costs possible prior to having to layoff employees. Ouch!!! They would not refund any amount of the deposit and no amount would be transferred to another trip! Less than a third of the people went to the lectures because there was so little content. Enjoy your trip with them, and hope to the heavens that nothing goes wrong because redress is highly unlikely. What a wonderful opportunity for current events. Since the program was in process, we paid out in full to our vendors. How Are Businesses Really Treating Employees During COVID-19? BBB information and Business Profiles reflect the most current information available to us. I just got back from an Iceland tour with Collette - everything I dread in a package tour: too much bus time, gen X American tour leader with second hand info who kept asking if we were excited about Christmas, stops were photo ops, the stop at the glacier didn't give enough time to actually hike to the glacier, etc. Each employee and student wears a face mask in class and gloves when touch the equipment. Tell us who you are and a Glassdoor Sales Representative will get back to you right away. has anyone done a grandparent tour with road scholar? Learn how to enable cookies. Overview. (Probably words of universal utility ... but especially the case here. I discovered that they did indeed cancel the trip as of the 9th of March and that all people still registered received a full refund but because I cancelled 4 days prior I could not receive a refund. We researched your problem and learned that a member of management working in the Office of the President has reached out to you personally several times and has been available by phone or email to learn more about your experience. RS emailed me that someone would call yesterday and they did not. I had purchased trip insurance through Road Scholar for that trip. Here it is: This was a "craft" camp experience at Cedar Lakes in Oct. 2018 and I went just to have a vacation and do my own rug hooking with like minded people. It was an overall fantastic trip! I have now gone on five Road Scholar tours, and each one of them has been for me a five star experience! She even did it to the Program Director. were always adequate and clean, yes, some Days Inn or the like accommodations, which are acceptable to me. My 82-year-old mother signed up for an RS "experience" in New England. Visited amazing locations. Your Friends at Road Scholar. Good luck, also read the reviews on Road Scholar's website. fits the bill. The only other con I have is towards the contact center manager (only at the office I worked at in particular). This was my first road scholar trip. Update, I had to go to my allergist, have her write a letter in order for me to get my money back. Hi Joanne, we are sorry to hear that your first program with us did not meet your expectations. We just completed our second Road Scholar trip abroad.We will never travel with this Group again.All was wonderful until travel home needed to be rebooked.On both trips we were encouraged to use the "custom" (a misnomer given the lack of skill) travel department of the company, which is good if there are no hiccups, but horrendous if there is an unanticipated change.The department utilized the cheapest (despite our business class arrangements) path which required the least effort and had us no longer booked on an 11-hour nonstop, but rather on an18-hour 3 stop journey, despite the fact the nonstop was available. I love that they take you to places and plan the trip for you, including fun physical activities as well as sightseeing and cultural learning adventures. Everyone who worked there (with the exception of a couple - no office is perfect!) The rooms were horrible. Hello, I'm sorry you don't feel we have been responsive in understanding your concerns. AON / RS Travel Insurance Plan is just a way for them to profit unfairly... Road scholar support in emergencies is zero, Buyer beware. Are you sure you want to remove this review from being featured for targeted profile? Our department was amazing and everyone in it really loved what they did and wanted to make sure the participants had the best experience possible. Just completed an R.S. Simone. I first heard about the new mom class (0-3months) from a few friends that had taken it with their first baby and loved it - they also met several great friends from the class. My first booking had 2 … I felt like a kindergartener! After a really horrible one we have decided we can't risk it again. Yes, they're an educational travel group...and boy! Road Scholar is 100 tops in every way. Most vacation packages won't have you waking at 5:00am to take sunrise photographs of national park vistas.