Sky UK Limited is registered in England and Wales. If you’re covering a mobile, it also must be no more than three years old. We encrypt your messages and metadata providing the most private messaging solution available. Calls may be recorded and … To find the cause and fix the problem, please use the satellite signal diagnostic tool on the Sky website. It’s provided by Domestic & General, the UK‘s leading specialist warranty provider. Sky Protect is the only insurance endorsed by Sky. Researchers have their work…, Being able to protect yourself, and your sources, is essential to journalism. Visit our FAQs for more information. You’ll pay a monthly fee with no fixed-term contract, giving you protection for as long as you like. *Tell us about a problem by 4pm, and if we can’t fix your core Sky equipment the next day, we’ll refund you a week’s Sky TV subscription. When claiming for a mobile phone, all you need is your IMEI number which you can get by dialling *#06# from your phone. If you're still having problems please call us on 0800 561 4457. If you‘ve had your Sky subscription for less than 12 months, just call Sky on 03442 414 141†. If you include your mobile as a device in your Sky Protect policy, you'll be given the option to add protection against loss and theft for £5 extra a month. If you bought your Sky Protect policy before July 2017 and paid an annual fee in advance, we’ll let you know about continuing your protection with a new policy before it ends and tell you how much it will cost (including any price changes). Our experts will guide you through the health check over the phone, examining signal strength, LNB reboots and signal retuning. Simply open your application and click the ‘Renew’ button from the main interface to begin the purchase process. Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Your mobile, tablet, laptop or console will be repaired by one of our approved engineers in a repair centre. Sky Protect covers you for as many repairs as you need. Your Sky wireless router (if you have one). Sadly, protecting sources is…. As a rule, the first three or four characters of your unique reference can be letters or numbers. When something goes wrong, you can make a claim online or call our dedicated UK helpline seven days a week. *Excludes special heights, premises that are difficult to access safely and the North Highlands and Islands. Whether your equipment has been accidentally damaged or broken down, we're here to help. What's more, you also get our Service Pledge. For details of how to contact us by post or email, please see our contact page. Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. Your Sky Protect Direct Debit will be separate from your Sky subscription payments. In both cases, you can cover up to eight TVs, mobiles, consoles, laptops or tablets on your Sky Protect policy. Colleges and universities are increasingly under attack from state-sponsored and independent hackers. Sky Protect adds to your standard warranty by covering your Sky equipment and viewing devices against accidental damage. Auto renewal so there's no break in protection. And if we can’t fix it, we’ll replace it at no extra cost*. The Registered office of Sky UK Limited (Company Number: 02906991) in the United Kingdom is at: Grant Way, Isleworth, Middlesex TW7 5QD. Check the postcode COVID-19 Update – We're still carrying out thousands of repairs and replacements every day. You will only be charged an excess when making a claim on a mobile phone, in which case there is a £75 excess. You can add any of the following to your Sky Protect policy, as long as it cost less than £2,000 when new and is in good working order: You can get continuous Sky Protect cover from £9 a month. Yes, Sky engineers are available for call-outs seven days a week. Your Sky box will occasionally let you know a recording has failed and will display a message telling you why. The Registered office of Sky UK Limited (Company Number: 02906991) in the United Kingdom is at: Grant Way, Isleworth, Middlesex TW7 5QD. Calls may be recorded and monitored for quality and training purposes. For information about our complaints process, please read our complaints handling document. We’ll send you instructions on how to do this. SKY ECC devices disable features that pose a risk to your privacy and security. We’ll let you know if there’s any changes to the price of your policy before they take effect, and if you don’t want to continue your protection you can contact us.