This should hopefully allow you to connect back up again....let me know if you have any sucess and if not it might give you an error code or on screen message, if so can you tell me exactly what it says please? Since then I have not been able to connect my Sky Q box to my Sky internet. a 2.4 GHz connection (only) to connect your Sky Q box to your existing Wi-Fi network/broadband connection. Wi-Fi scanner applications such as NetSpot, inSSIDer or WiFi Scanner can be useful to check that Sky boxes are no longer using Wi-Fi and are using the Ethernet connection itself. It will then give you a few options to connect, the first being connect to sky broadbad wifi, select this, it will then tell you to go to you nearest sky q product (Hub or Mini Box or Q Booster) and press and hold the WPS for 3 seconds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bet if you get the engineer visit he will just fit a free booster. Cheers, I got my booster for free as I said the signal was rubbish so just lay it on thick with the engineer. TIA. This brings up a screen populated with numbers. Hope you get it sorted as it's much better. Particularly if you use multiple Wi-Fi Access Points (where different channels should be used with each one to minimise interference), freeing up the 5 GHz bandwidth used by Sky boxes will be very useful. Change the numbers next to DNS Server to 8.8.8.8, and press Confirm. It's been fine for months but had dropped out today. Its a bit odd for the main box not to pick up the network when the other devices are. ‎04-12-2018 So far since i completed the setup on Sunday morning, the connection to both Q & mini box has been stable but its still connected to the old hub! ‎18-01-2019 I went back the following morning and turned off the smart settings, this has appeared to work but what is puzzling is that the Q box is stating that it is connected to my old hub and not the new one. Engineer is booked in for next tues so if I can’t get it working with the deco I’ve got that at a back stop. The Sky Mini box doesn’t need to connect to the Smart Hub 2, it should connect to the main Sky Q box (which does need to be connected to the BT network). The Sky Mini box doesn’t need to connect to the Smart Hub 2, it should connect to the main Sky Q box (which does need to be connected to the BT network). ‎01-12-2018 Will deffo be trying the deco as you suggested @KezzaRed. Wi-Fi Setup Guide: What is a Good Signal Level or Signal-to-Noise Ratio (SNR) for Wi-Fi? The mini should then connect to the main Q box. It can take up to 2 minutes to connect and while it is trying the light should be flashing amber then eventually go green when it connects. I've tried rebooting  both the main and ext3nsion Sky routers. This process will trigger the device to search for any nearby networks. on The idea of paying more money was to get a good system to do the whole lot. Really hold this helps. Two types of Wi-Fi connection are used: If you can, we strongly recommend that you connect your Sky Q box and any Sky Q Mini boxes using Ethernet cables rather than using Wi-Fi. I … If so does this work? I have tried both boxes off at the wall and made sure no devices in the house were in the WiFi. I thought it was working so left it. on I've just had a quick look and you can do WPS on the Deco system. Powerline, @bob1234! No new notifications, Setting up a new or replacement Sky Q box, Connecting an existing Sky Q box to my broadband. I had to upgrade the WiFi card in my PC to reach the new channels (I think I used Channel 137), but all the rest of the 30+ devices on my WiFi worked fine. However I will need to give this back and buy one if I’m to go down that avenue. downloading of Sky’s ‘on-demand’ content will generally be faster and more reliable via Ethernet to your Sky Q box than via 2.4 GHz Wi-Fi. Also make sure your Sky Hub is fully set up and ready to go. To find out how BT are responding to Coronavirus please visit this page. If it helps the main box, do it on the mini boxes too to stabilise the network. Sky Q Mini box: Connect your Sky Q Mini box to your main Sky Q box to seamlessly watch Sky in more than one room. The message “These settings should only be changed if you’ve been instructed to by Sky” will pop up. Thank you, I meant I have tried turning both boxes of at the wall and restarting. Im not sure what way you have your network set up without seeing it but a wifi extender runs off the same network your router will unless you have 2 seperare wifi connections in your home?